AFCA – Australian Financial Complaints Authority
AFCA fairly and independently resolves disputes between consumers — including some small businesses — and member financial services providers. AFCA’s Maximum dispute limit – $1M. AFCA covers all individuals and business with less than 100 employees in relation to Retail and Business Package products, with various exclusions applicable.
GPO Box 3, Melbourne, Vic 3001
1800 931 678 (the cost of a local call)
NIBA – National Insurance Brokers Association
The Insurance Brokers Code of Practice sets out the minimum service standards consumers can expect when they use an insurance broker and outlines what to do in the unlikely event they have a complaint to make.
To contact NIBA please visit their website at www.niba.com.au or call them on 02 9964 9400